Questions, feedback, or just want to share your pet's best chaos moment? Every message gets a real reply.
We're a small, pet-obsessed team and we genuinely love hearing from people. Questions about your subscription, a missing postcard, or just want to brag about your pet? We're here.
Mon–Fri: within 2–4 hours
Weekends: within 24 hours
Our pets are available 24/7. Their typing, however, leaves something to be desired.
We typically respond within a few hours.