This Privacy Policy explains how WanderTales Inc. ("WanderTales", "we", "us", or "our") collects, uses, and protects your personal information when you use our website and subscription service. By using WanderTales, you agree to the practices described in this policy.
1. Who We Are
WanderTales Inc. operates the WanderTales subscription service, which creates personalised AI-generated postcards of your pet and mails them to your home. We are subject to applicable Canadian and United States privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US state privacy regulations.
For privacy inquiries, contact us at: privacy@wandertales.com
2. Information We Collect
We collect the following categories of personal information:
- Account information: Your name, email address, and password when you create an account.
- Billing information: Payment details processed securely through our payment provider (Stripe). We do not store your full card number.
- Mailing address: Your physical address for postcard delivery.
- Pet information: Your pet's name, species, personality traits, and photo(s) you submit for postcard generation.
- Usage data: How you interact with our website, including pages visited, features used, and time spent.
- Communications: Messages you send to our support team.
3. How We Use Your Information
We use your personal information to:
- Generate your pet's postcard images and personalised messages
- Print and mail physical postcards to your address
- Process subscription payments and manage your account
- Send you digital previews of upcoming postcards
- Respond to your support requests and inquiries
- Send service-related emails (account confirmations, billing receipts)
- Send marketing emails if you have opted in (you may opt out at any time)
- Improve our AI image generation and service quality
- Comply with legal obligations
4. Your Pet's Photo
Your pet's photo is treated with particular care. We use it solely to generate postcard images for your subscription. We do not:
- Sell your pet's photo to third parties
- Use your pet's photo in advertising without your explicit written consent
- Post your pet's photo on our social media without your permission
- Share your pet's photo with third parties except as necessary to generate postcard images
You may request deletion of your pet's photo data at any time by contacting privacy@wandertales.com.
5. How We Share Your Information
We do not sell your personal information. We share it only with:
- Payment processors (Stripe): To process subscription payments securely.
- Print and fulfilment partners: Your mailing address and postcard image are shared with our printing partner to produce and mail your postcard.
- AI image generation services: Your pet's photo is shared with our AI provider to generate postcard images.
- Email marketing platforms: Your email address is shared with our email platform to send previews and marketing communications you have consented to.
- Legal authorities: If required by law, court order, or to protect our rights.
All third-party service providers are contractually required to protect your data and use it only for the purposes we specify.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our services. If you cancel your subscription, we retain your data for up to 12 months in case you wish to reactivate, after which it is deleted or anonymised. You may request earlier deletion at any time.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request your data in a portable format.
- Opt-out: Opt out of marketing communications at any time via the unsubscribe link in any email.
- Withdraw consent: Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at privacy@wandertales.com. We will respond within 30 days.
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience, analyse site usage, and support marketing efforts. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our site.
9. Security
We implement industry-standard security measures including encryption in transit (SSL/TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
WanderTales is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. International Transfers
Your information may be processed in Canada, the United States, or other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers of personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The date at the top of this page reflects when the policy was last updated.
13. Contact Us
For any privacy-related questions or to exercise your rights, contact us at: